National Occupational Standards for Intercultural
Working: Standards for working with people from different countries
of diverse cultures 
These new UK standards describe the skills, knowledge and
understanding required for working with people from different
countries or diverse cultures in ways that promote open and
respectful interaction, better understanding and improved
performance - both in multicultural UK and internationally. They
assure quality and professionalism.
The benefits and business case for effective
intercultural working skills
- better communication between people of diverse cultures or
different countries
- mutually respectful and supportive working relations;
- more productive workforces;
- improved customer service;
- more effective international trades
- strengthened diversity and equality policies and
procedures
- greater community cohesion
The New Standards comprise 7 new units:
- Develop your skills to work effectively with people from
different countries or diverse cultures
- Build working relationships with people from different
countries or diverse cultures
- Appoint people from different countries or diverse
cultures
- Manage a multicultural team
- Manage delivery of a service to people from different countries
or diverse cultures
- Develop new markets with other countries or diverse
cultures
- Work with people from different countries or diverse cultures
(a template unit which can be adapted by SSCs or SSB)
The standards also signpost to other complementary Standards in
Management and Leadership, Business Enterprise and Customer
Service