National Occupational Standards for Intercultural Working: Standards for working with people from different countries or diverse cultures
Introduction
These new UK standards describe the skills, knowledge and understanding required for working with people from different countries or diverse cultures in ways that promote open and respectful interaction, better understanding and improved performance - both in multicultural UK and internationally. They assure quality and professionalism.
The benefits and business case for effective intercultural working skills
- better communication between people of diverse cultures or different countries
- mutually respectful and supportive working relations;
- more productive workforces;
- improved customer service;
- more effective international trades
- strengthened diversity and equality policies and procedures
- greater community cohesion
The New Standards comprise 7 new units:
- Develop your skills to work effectively with people from different countries or diverse cultures
- Build working relationships with people from different countries or diverse cultures
- Appoint people from different countries or diverse cultures
- Manage a multicultural team
- Manage delivery of a service to people from different countries or diverse cultures
- Develop new markets with other countries or diverse cultures
- Work with people from different countries or diverse cultures (a template unit which can be adapted by SSCs or SSB)
The standards also signpost to other complementary Standards in Management and Leadership, Business Enterprise and Customer Service.
Further Information
