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National Occupational Standards for Intercultural Working



Languages | Interpreting | Translation | Intercultural Skills

In the global economy, all sectors of UK industry and service provision operate in multicultural and international environments. 'Intercultural skills' are those skills needed to work effectively with people from other countries or cultures.

CILT is leading a project funded by the SSDA/UKCES to develop National Occupational Standards (NOS) in Intercultural Working for the UK. The Standards will be completed in July 2008.

The project steering group includes employers from public and private sector, representatives of charities, trade unions and of the two key international provider and research networks for intercultural skills, together with university researchers.

The first project phase focused on UK-wide awareness-raising and initial consultation with employers, SSCs and SSBs and key providers of intercultural skills training. It also produced an up-to-date research overview of approaches and thinking on intercultural skills. A copy of the initial research report can be downloaded here (464KB pdf)

The second phase developed a full set of draft Standards. UK wide consultation on the draft Standards was undertaken from December 2007 to February 2008. A final draft of the Standards is now being consulted on.

An introduction to the new standards

Further information

This Standards project builds on previous work led by CILT. In 2006 a research project was completed into the feasibility of developing National Occupational Standards in intercultural skills. This work built on the work of the earlier EU-funded INCA (Intercultural Competence Assessment) project. A summary of the key findings of the 2006 research project can be downloaded here.

If you would like to be added to our mailing list for updates on the project in NOS in Intercultural Working, contact Paola Greco Cariglia at paola.cariglia@cilt.org.uk